---
title: How to fix issues with Automations
description: Diagnose common problems such as an automation not triggering, data mismatches, or Warning and Error log entries.
---
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# How to fix issues with Automations
This page helps you diagnose why an automation triggered (or didn’t), and how to verify behavior using logs and schedule settings.
### Common issues
#### Ads Manager data doesn’t match the condition, but the automation took action
Automations work on **live data**, not Ads Manager’s data. Ads Manager can show the last day’s data as the latest data, especially for MMP data, while Automations use live data during optimization.
#### Automation was not triggered
If your automation didn’t trigger as expected:
1. Check action frequency settings.
→ See [*Set the schedule for an automation*](https://helpcenter.mobileaction.co/en/set-the-schedule-for-an-automation?hsLang=en)*.*
2. Go to the Logs tab and review history.
→ See [*How to read automation logs*](https://helpcenter.mobileaction.co/en/how-to-read-automation-logs?hsLang=en)*.*
3. Enable Full Logs to see checks that were evaluated but did not meet conditions.
→ See [*Automations execution and behavior*](https://helpcenter.mobileaction.co/en/automations-execution-and-behavior?hsLang=en) for how conditions are evaluated.
4. If the automation has been checked but the table shows “0” in all columns, it means there are currently no elements the actions are applied to.
→ If needed, review how rules are set up in [*Create an automation from scratch*](https://helpcenter.mobileaction.co/en/create-an-automation-from-scratch?hsLang=en).
#### Check frequency vs action frequency (why timing can look different)
- **Check frequency** is how often the system evaluates your conditions.
- **Action frequency** is how often the system can execute the action once conditions are met.
→ For full setup details, see [*Set the schedule for an automation*](https://helpcenter.mobileaction.co/en/set-the-schedule-for-an-automation?hsLang=en).
This prevents changes from happening too frequently, which can create instability.
#### Paused entities behavior
The only action Automations will take on paused elements is **Activate**.
- If a rule applies across many entities, it will not adjust bids on paused campaigns or paused keywords.
- Once a paused element is activated by automation, any subsequent rules that involve bid changes can then apply.
→ Learn how actions work in [*Add actions to an automation*](https://helpcenter.mobileaction.co/en/add-actions-to-an-automation?hsLang=en).
#### Use log statuses to diagnose outcomes
In **Automation logs**:
- **Successful** entries show the exact change and old vs new values.
- **Warning** entries show why the action was skipped.
- **Error** entries show the operational/API error message or reason.
→ See [*How to read automation logs*](https://helpcenter.mobileaction.co/en/how-to-read-automation-logs?hsLang=en) for detailed examples.
#### “No action” scenarios related to other tools
Automations respect higher-level optimization tools and will not interfere in these cases:
- **AI Smart Bidding:** No **bid** actions will be applied to keywords managed by an active AI Smart Bidding setup. Pausing still works.
- **Budget Allocation:** No **daily budget** or **pause** actions will be applied to campaigns managed by an active Budget Allocation setup.
- **CPP A/B Testing:** Depending on the test type, no pause, activate, default Max CPT, or bid change actions will be applied to ad groups in an active custom product page A/B test.
- **Maximize Conversions campaigns:** No keyword bid or ad group default Max CPT changes will be applied, since Apple’s auto-bidder manages bids. Budget changes still work. On the automated ad group Apple creates, the only action applied is adding search terms as negative keywords.
→ See [*Automations execution and behavior*](https://helpcenter.mobileaction.co/en/automations-execution-and-behavior?hsLang=en) for how Automations interact with other tools.
### Related articles
- [Get started with Automations](https://helpcenter.mobileaction.co/en/get-started-with-automations?hsLang=en)
- [How to create an automation](https://helpcenter.mobileaction.co/en/how-to-create-an-automation?hsLang=en)
- [How to manage Automations](https://helpcenter.mobileaction.co/en/how-to-manage-automations?hsLang=en)
- [Add actions to an automation](https://helpcenter.mobileaction.co/en/add-actions-to-an-automation?hsLang=en)
---
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If you have further questions on the process, contact your dedicated Customer Success Manager or contact the support team via live chat!
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