Reviews Overview
Reviews helps you monitor ratings and sentiment over time and see what users mention most in their reviews.
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- About Reviews
Understand what Reviews is, what it helps you do, and how the two tabs are organized.
Analyze ratings and reviews
- How to use Review Analysis
Review the Daily Review Breakdown and Ratings Breakdown, filter by keyword or star rating, export CSV, and (if integrated) reply to reviews.
Analyze keywords and sentiment
- How to use Most Mentioned Keywords Analysis
Use the Keyword Cloud, Keyword Plot, and Keyword Table to understand frequency and sentiment.
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Need more help?
If you have further questions on the process, contact your dedicated Customer Success Manager or contact the support team via live chat!